Refund policy


Policy Element Details
Return Window 30 days from the date of delivery
Return Methods By Mail
Exchanges Not Accepted
Return condition (accept returns for defective and non-defective products)
Refund Processing Time Fixed 10 business days
Return Shipping Cost Customer responsibility (unless the item is defective/damaged)
Restocking Fee No restocking fees

1. Return Conditions & Eligibility

To be eligible for a return, your item must meet the following strict criteria:

  • The return request must be initiated within 30 days of receiving your item.

  • The item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging.

  • You will need to provide the receipt or proof of purchase.

2. How to Initiate a Return

You can return your item using one of the two methods below. You must contact our customer support team at support@eyzaaro.com before sending any items back.

Method A: Return By Mail

  1. Contact us at support@eyzaaro.com with your order number and proof of the defect/issue.

  2. Once approved, securely package your item in its original packaging.

  3. Mail your return package to our official return address:

    • Address: 219 Tennyson Place, Bradford, West Yorkshire, BD3 0AE, United Kingdom

  4. Note: We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Method B: Return In-Store

If you are local, you can return your item directly to our physical location:

  • Location: 219 Tennyson Place, Bradford, West Yorkshire, United Kingdom, BD3 0AE

  • Please bring your order confirmation email and a valid photo ID.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@eyzaaro.com so that we can evaluate the issue and make it right.

4. Exchanges

We do not accept exchanges under any circumstances. If you require a different item, you must follow the return process for a refund (if eligible) and place a separate, new order on our website.

5. Refunds Processing

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Fixed Timeline: If approved, your refund will be processed automatically to your original method of payment within exactly 10 business days.

  • Please remember it can take some additional time for your bank or credit card company to post the refund to your account.

6. Customer Support & Contact Information

219 Tennyson Place, Bradford, West Yorkshire, BD3 0AE, United Kingdom

Email: support@eyzaaro.com

Phone: +44 7868 3313 74

🕒 Our Business Hours

Our support team operates during the following hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (Greenwich Mean Time - GMT)
  • Saturday & Sunday: Closed

⏱️ Our Response Promise: We aim to reply to all email and contact inquiries within 24 hours during regular business days.